By allowing us to valet your vehicle, you are agreeing to accept the following Terms and Conditions.
These Terms and Conditions act as a legal contract between MCC Valeting and Detailing (we/us) and the customer (you).
1 – Booking Terms & Conditions
Where possible we require at least 24 hours notice between arranging an appointment and the appointment time.
We may take a deposit of 10%-50% of the service you are booking. This is to secure your booking: the deposit will be taken off your final payment.
You will be given a 2-hour time slot for your appointment: this is an estimated time as all vehicles’ needs are different and different services require more/ less time to fulfil. If we are running ahead/ behind schedule we will let you know as soon as possible.
Our prices are based on the service, location, type of car and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone/on social media/online is an estimate only and should be used as a guide and not a guarantee.
In extreme circumstances, we may be forced to reschedule an appointment due to inclement weather, machinery/equipment failure or other unforeseen circumstances. We will give you as much notice of this as the situation allows, and will make rearranging your appointment our priority.
In very warm weather, conditions may not be conducive to valeting and our products may not be as effective. We reserve the right to reschedule an appointment if very warm weather prevents us from maintaining our very high standards.
We are fully insured and a copy of our insurance certificate is available on request.
All vehicles are valeted/detailed at the customer’s own risk. We accept no responsibility for any damage already present on the vehicle before work commences. You acknowledge that if the vehicle is in a poor condition before work starts, our work may facilitate more damage.
Before we begin, you may be asked to walk the vehicle with our valeter. This is for us to make you aware of present damage, scratches and blemishes.
We understand that no two vehicles are the same and will always work with customers to achieve the best result for the vehicle. However, we reserve the right to refuse any booking if we believe unreasonable demands are being made.
We will not tolerate verbal or physical abuse of any kind towards our staff under any circumstances.
During the booking process, we may ask for photos of the vehicle. This is so we can judge the current state of the vehicle (internal or external) and quote for the correct level of valet. It also allows us to bring the correct equipment for the planned work. As we don’t always carry all of our equipment, if we arrive on-site and discover extra equipment is needed, you will be charged for the different service required plus the knock-on delay to our schedule. We may also ask to come and inspect the vehicle before booking.
Similarly, if on arrival it becomes clear that the level of valet booked is different from the level of valet needed, we will, at our discretion and in agreement with you, cancel the appointment or charge for the extra services required.
If you are unsure of what level of valet you require, please ask during the booking process.
2 – Valeting and Detailing Terms and Conditions
Upon initial inspection of the vehicle, we may refuse to carry out the agreed work and cancel the contract if:
- Bodily fluids are present in the vehicle
- The vehicle is not in the condition expected
- Mould is present unless stated beforehand.
For health and safety reasons we do not valet any vehicle that contains bodily fluids. At our discretion, we may work with stains and embedded residue after you have removed all solid waste.
As mentioned in Section 1, if the vehicle is not in the condition implied during the booking process, we reserve the right to either cancel the appointment or charge for the extra services required.
You must remove all personal belongings, money, and other substantial items from your vehicle prior to any type of valet. We will not accept liability for any loss or damage to your personal belongings left in a vehicle under our care. This includes the removal of children’s car seats as we are not insured to remove and refit them in your vehicle. We will collect all rubbish from your vehicle and leave a rubbish bag in your boot for you to dispose of.
Our standard valet and our basic exterior valet does not include contamination removal. If you want us to correctly remove contamination on your car, you will be charged for our clay bar service.
Our executive and exclusive details only include chemical removal of contamination and can only remove 65% of these contaminants. We recommend adding our clay bar service to remove 100% of contamination.
We currently do not offer a valeting service for pickup truck beds or rear of vans.
We use contactless, mobile payment links and invoices to take payment. We always make this clear at appointment booking. Payment should be made the same day as the valet. Payments not made within 5 days will incur a £5/day charge. Failure to pay within 7 days may result in legal action being taken.
3 – Cancellation Terms and Conditions
Cancellations up to 72 hours in advance are free of charge. Please contact us to rearrange your valet.
Cancellations within 72 hours of the expected appointment time are charged at a minimum of 25% of the service cost unless you rebook with us.
We reserve the right to take full payment if you cancel the valet on the day of your appointment unless you rebook with us.
If you miss an appointment and then re-book with us, we reserve the right to require a deposit to secure your booking. This must be paid at least 48 hours after your appointment is confirmed. Failure to do this will result in your booking being cancelled.
As detailed in section 1 we may ask to take a deposit of 10%-50% of the service booked. This will be taken off your final payment. This must be paid within 48 hours of the appointment being confirmed. Failure to do this will result in your booking being canceled.
As detailed in Section 1, in extreme circumstances we may be forced to reschedule your appointment due to inclement weather, machinery/equipment failure or other unforeseen circumstances. We will give you as much notice of this as the situation allows, and will make rearranging your appointment our priority.
4 – Your Privacy
We take photos of your vehicle for two reasons:
- To ensure any prior damage is evidenced before work commences
- To use for advertising purposes (post to our website and social media)
We always blank out number plates and make every effort not to photograph objects and locations that may identify you. If you would prefer us not to use photos of your vehicle publicly, please let us know prior to work being undertaken.
We collect your data for invoicing and accounting purposes. We keep all invoices for the length of time required by law, which is 6 years from the end of the tax year they relate to. Data we hold on you may include name, address, telephone number and email address, as well as bank details if you have supplied them. We take all reasonable steps to keep your data secure and will only use your data for accounting purposes.
Terms and Conditions Acceptance