Terms and Conditions and Privacy Policy

By allowing us to valet your vehicle, you are agreeing to accept the following Terms and Conditions.

These Terms and Conditions act as a legal contract between MCC Valeting and Detailing (us) and the customer (you).

1 – Booking Terms & Conditions

We may take a deposit of 10%-50% of the service you are booking. This is to secure your booking: the deposit will be taken off your final payment. 

You will be given a 2 hour time slot for your appointment: this is an estimated time as all vehicles’ needs are different and different services require more/ less time to fulfil. If we are running ahead/ behind schedule we will let you know as soon as possible. 

Our prices are based on the service, location, type of car and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone/on social media/online is an estimate only and should be used as a guide and not a guarantee.

In extreme circumstances we may be forced to reschedule an appointment due to inclement weather, machinery/equipment failure or other unforeseen circumstances. We will give you as much notice of this as the situation allows, and will make rearranging your appointment our priority. This may be on an evening or weekend spot. 

In warm temperatures we may not be able to proceed with the service you booked and our products may not be as effective.  We reserve the right to reschedule an appointment if very warm weather prevents us from maintaining our very high standards.

We are fully insured and a copy of our insurance certificate is available on request. 

All vehicles are valeted/detailed at the customer’s own risk.  We accept no responsibility for any damage already present on the vehicle before work commences.  You acknowledge that if the vehicle is in a poor condition before work starts, our work may facilitate more damage.

Before we begin, you may be asked to walk the vehicle with our valeter. This is for us to make you aware of present damage, scratches and blemishes.

We understand that no two vehicles are the same and will always work with customers to achieve the best result for the vehicle.  However, we reserve the right to refuse any booking if we believe unreasonable demands are being made or more time is needed to fulfill our service standards, 

We will not tolerate verbal or physical abuse of any kind towards our staff under any circumstances.

During the booking process we may ask for photos of the vehicle.  This is so we can judge the current state of the vehicle (internal or external) and quote for the correct level of valet.  It also allows us to bring the correct equipment for the planned work. As we don’t always carry all of our equipment, if we arrive on site and discover extra equipment is needed, you will be charged for the different service required plus the knock-on delay to our schedule.  We may also ask to come and inspect the vehicle before booking. 

Similarly, if on arrival it becomes clear that the level of valet booked is different to the level of valet needed, we will, at our discretion and in agreement with you, cancel the appointment or charge for the extra services required.

If you are unsure of what level of valet you require, please ask during the booking process.

2 – Valeting and Detailing Terms and Conditions

Upon initial inspection of the vehicle, we may refuse to carry out agreed work and cancel the contract if:

  • Bodily fluids are present in the vehicle

  • The vehicle is not in the condition expected

  • Mould is present unless stated beforehand. 

For health and safety reasons we do not valet any vehicle that contains bodily fluids.  At our discretion we may work with stains and embedded residue after you have removed all solid waste.

As mentioned in Section 1, if the vehicle is not in the condition implied during the booking process, we reserve the right to either cancel the appointment or charge for the extra services required.

You must remove all personal belongings, money, and other substantial items from your vehicle prior to us arriving to carry out the service.  We will not accept liability for any loss or damage to your personal belongings left in a vehicle under our care. This includes the removal of childrens car seats as we are not insured to remove and refit them in your vehicle. We request you remove as much rubbish as possible, we will collect all remaining rubbish and leave a rubbish bag in your boot for you to dispose of. If you would like your glove box, centre console and door pockets detailed, please remove all items and leave them open.

We currently do not offer a valeting service for pickup truck beds or rear of vans as we are not  insuranced for this. 

We use contactless, mobile payment links and sometimes invoices to take payment.  We always make this clear at appointment booking.  Payment should be made the same day as the valet/ the next day. Payments not made within 5 days will incur a £5/day charge.  Failure to pay within 7 days may result in legal action being taken.

For all our protection detail and machine polish detail we guarantee the interior and exterior for 6-12 months, the guarantee is void if you take it to a machine car wash or a hand car wash, we recommend booking for our maintenance detail every 4-8 weeks.

With our 3year/ 60,000mile ceramic coating we will book you back in for a free exterior valet 2-4 weeks after the protection is applied to make sure the ceramic has bonded to the paintwork. Also the ceramic coating needs 12 hours to cure meaning that the vehicle cannot be driven, failure to do so will void the guarantee, we will give you a certificate with the date and the mileage of the vehicle, we may need to see it if the ceramic fails for any reason. 

As stated in section 1, our services are on an estimated time, if your vehicle requires the max time to complete or to achieve our standards then this will be charged at £15 or the top price of the service. 

Our regular customer scheme is every 4 or 8 weeks on a block booking, as we book 3-6 months in advance. When you are on that scheme then your date and time will be as similar as possible to fit our/ your diary. 

We cover the whole of Doncaster and we will travel up to 25 miles from Doncaster for an additional charge of £0.50 per mile. 

3 – Cancellation Terms and Conditions

 

Cancellations up to 72 hours in advance are free of charge.  Please contact us to rearrange your valet.

Cancellations within 72 hours of the expected appointment time are charged at a minimum of 25% of the service cost, we may take this as a deposit if you rebook with us. 

We reserve the right to take full payment if you cancel the valet on the day of your appointment. 

If you miss an appointment and then re-book with us, we reserve the right to require a deposit to secure your booking.  This must be paid within 48 hours after your appointment is confirmed. Failure to do this will result in your booking being cancelled. 

As detailed in section 1 we may ask to take a deposit of 10%-50% of the service booked. This will be taken off your final payment. This must be paid within 48 hours of the appointment being confirmed. Failure to do this will result in your booking being canceled. 

If you are on our regular scheme and you cancel/ reschedule more than 6  then we will cancel your block booking and not rebook you.. 

As detailed in Section 1, in extreme circumstances we may be forced to reschedule your appointment due to inclement weather, machinery/equipment failure or other unforeseen circumstances. We will give you as much notice of this as the situation allows, and will make rearranging your appointment our priority.

4 – Your Privacy

PHOTOS

We take photos of your vehicles to ensure prior damage is documented before work commences. 

 

We may use other photos for marketing purposes but if you choose not for us to use these photos  please let us know when booking. 

 

We always blank out number plates and make every effort not to photograph objects and locations that may identify you.  If you would prefer us not to use photos of your vehicle publicly, please let us know prior to work being undertaken.

YOUR DATA

 

We collect your data for invoicing and accounting purposes.  We keep all invoices for the length of time required by law, which is 6 years from the end of the tax year they relate to.  Data we hold on you may include name, address, telephone number and email address, as well as bank details if you have supplied them.  We take all reasonable steps to keep your data secure and will only use your data for accounting purposes

 

Terms and Conditions Acceptance

Contact Us

07856 296 984

info@mccvaleting.com

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